Junior Customer Success Consultant

• Empower clients to maximize the potential of Teachme Biz through engaging training sessions and creative usage recommendations
• Provide top-notch customer support in Thai and English across various channels (onsite meeting, online meeting, email, phone, LINE, etc)
• Drive customer satisfaction and success through proactive follow-ups and consultations
• Contribute to the continuous improvement of our support materials and product localization
• Train users how to use the app & recommend usage ideas (Online & On-site)
• Follow-up & provide consulting support to ensure successful usage
• Continuously create & update support materials
• Translation for any announcement, language in the app etc.

We are an innovative technology company at the forefront of revolutionizing workplace efficiency and knowledge management. As a subsidiary of the Japanese tech powerhouse Studist Corporation, we are proud to bring cutting-edge solutions to the ASEAN market.

Our flagship product, Teachme Biz, is a platform that simplifies the creation and sharing of visual-based manuals. With its user-friendly interface and multi-language support, Teachme Biz empowers organizations to streamline their operations, ensure consistency in processes, and deliver the right information to the right people at the right time.

Our team consists of 2 Japanese and 7 Thai members, providing daily experience in multinational collaboration. English is our common language, and we maintain close communication. We value the concept of 'Beyond team,' fostering interaction that transcends job roles, departments, and nationalities.

Furthermore, we collaborate with our Japan headquarters and partners in other countries, offering an environment where you can learn from diverse perspectives and experiences. This is a valuable opportunity to gain a multifaceted understanding of Asian business.

• Bachelor's degree holder
• Excellent communication skills in Thai and English
• Customer-oriented mindset with a knack for problem-solving
• 2-3 years of experience in customer success, sales, or support roles (preferred)
• Familiarity with SaaS or technology-related fields (a plus)

• Having experience in the SaaS/Technology-related fields would be an advantage
• Having experience of studying abroad in an English-speaking country would be an advantage
• Having knowledge about Japanese (JLPT N2) would be an advantage

- Annual health check-up

- Social insurance

- More deatils : https://teachme.jp/8/manuals/5148343

[WORKING HOURS]

- Working hours: 9:00 AM - 6:00 PM (1 hour break)

- Holidays: Saturdays, Sundays, and public holidays

- Annual Leave: Granted after 6 months after passing probation

- Office Location: 952 Ramaland Building 13 Fl, Rama IV Rd, Suriyawongse, Bang Rak, Bangkok (BTS Saladaeng, MRT Silom)

- For more information about products and services: https://teachme-biz.com/

Please apply via the form below or contact recruit-th@studist.co.th (Attn : Shiomi)