Junior Customer Success Consultant

• Support Customer Success Consultants to help clients maximize the potential of Teachme Biz through training sessions and usage recommendations.
• ​Assist in creating and organizing customers’ manuals and other output contents using Teachme Biz, based on guidance from senior members and clients.
• Support onsite and online field verification at client sites to understand how customers actually use the system.
• Provide basic customer support in Thai and English via email, phone, online meeting, and chat under the supervision of senior members.
• Help prepare and update support materials, FAQs, and internal knowledge documents.
• Coordinate schedules, prepare documents, and handle other tasks that help smooth communication between clients and internal teams.

We are an innovative technology company at the forefront of revolutionizing workplace efficiency and knowledge management. As a subsidiary of the Japanese tech powerhouse Studist Corporation, we are proud to bring cutting-edge solutions to the ASEAN market.

Our flagship product, Teachme Biz, is a platform that simplifies the creation and sharing of visual-based manuals. With its user-friendly interface and multi-language support, Teachme Biz empowers organizations to streamline their operations, ensure consistency in processes, and deliver the right information to the right people at the right time.

Our team consists of 2 Japanese and 7 Thai members, providing daily experience in multinational collaboration. English is our common language, and we maintain close communication. We value the concept of 'Beyond team,' fostering interaction that transcends job roles, departments, and nationalities.

Furthermore, we collaborate with our Japan headquarters and partners in other countries, offering an environment where you can learn from diverse perspectives and experiences. This is a valuable opportunity to gain a multifaceted understanding of Asian business.

• Bachelor's degree holder
• Excellent communication skills in Thai and English
• Customer-oriented mindset with a knack for problem-solving
• Eager to learn about SaaS products, customer success, and business operations.
• Team player with a positive attitude and willingness to take on support tasks.

• Having experience in the SaaS/Technology-related fields would be an advantage
• Having experience of studying abroad in an English-speaking country would be an advantage
• Having knowledge about Japanese (JLPT N2) would be an advantage

- Annual health check-up

- Social insurance

- More deatils : https://teachme.jp/8/manuals/5148343

[WORKING HOURS]

- Working hours: 9:00 AM - 6:00 PM (1 hour break)

- Holidays: Saturdays, Sundays, and public holidays

- Annual Leave: Granted after 6 months after passing probation

- Office Location: 952 Ramaland Building 13 Fl, Rama IV Rd, Suriyawongse, Bang Rak, Bangkok (BTS Saladaeng, MRT Silom)

- For more information about products and services: https://teachme-biz.com/

Please apply via the form below or contact recruit-th@studist.co.th (Attn : Shiomi)